Terms of Service and Use of This Site

This is the one time we get a little serious.

Sorry about that, but this is important stuff if we’re gonna do business together.

Ok let's do this. We'll try to keep it brief and clear.

Career Protocol maintains this website, any courses offered and other linked and related sites (the “Site”) for the use of its customers, vendors, students, and other Site users (“Users”) upon agreement to the following terms. Please read the terms carefully before using the Site or any of our services. Use of this website indicates acceptance of these “Terms of Use” and forms a binding agreement between you and Career Protocol. If you do not agree to these terms, do not use this Site.

1 .Use of Site

Career Protocol provides various materials, information, quizzes, tests, questions, articles, news and other information on this and related sites and in courses offered through this site (the “Materials”). Career Protocol authorizes each User to view and download one copy of the Materials. Materials may be downloaded and a maximum of one copy of the Materials may be printed provided that Users make no modifications to the Materials and you retain all copyright and other proprietary notices contained in the original Materials on any copies of the Materials. Users may not modify the Materials at this Site in any way or reproduce, share or distribute them. Users will keep all Materials confidential, and will not sell, auction, loan, rent, give away, describe, summarize, or otherwise reveal the Materials or their contents, to any other person or entity. Any breach of these Terms of Use automatically terminates your authorized use of the Site.

2. User Warranty

As a User you warrant that you are not an agent or employee of any other test preparation, career coaching, or admissions consulting company and that you will use the Site and Materials solely for the purpose intended by Career Protocol.

3. Trademark and Copyright

Career Protocol and certain other brands, trademarks, and service marks are marks of Career Protocol and its affiliates. The Materials on this Site are copyrighted and are intended for the sole personal use of paying students. Any other duplication, reproduction, or use of any Materials on this site without express and written permission from this site’s owner is unauthorized, strictly prohibited, and will be considered in violation of copyright, trademark, and other laws.

4. Fees, payment, and refund policy

As consideration for any purchase you make on the Site, you shall pay Career Protocol all applicable fees and taxes. We (or our third-party payment processor) shall authorize your credit card, bank account, or other approved payment facility you provided during the registration process for the full payment of the fees and any applicable taxes, and you hereby consent to the same. If the mailing address you provided us is in the United States, all payments will be charged and made in U.S. dollars. If the mailing address you provided us is outside the United States or any of its possessions or territories, all payments will be charged in U.S dollars.

You must provide current, complete, and accurate billing and credit card information. You must promptly update all billing information (such as billing address, card number, and expiration date) to keep your account current, complete, and accurate, and you must promptly contact us if your credit card is lost or stolen, or if you become aware of a potential breach of account security (such as an unauthorized disclosure or use of your Sign-In Name or Password). You hereby authorize Career Protocol to obtain or determine updated or replacement expiration dates for your credit card in the event that the credit card you provided us expires. We reserve the right to charge any renewal card issued to you to the same extent as the expired card. If payment is not received from your credit card issuer, you hereby agree to pay all amounts due upon demand. You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance. In certain instances, the issuer of your credit card may charge you a foreign transaction fee or related charges, which you will be responsible to pay. You are advised to check with your bank and credit card issuer for details.

5. Refund Policy – All Career Protocol 1:1 Coaching Packages

Career Protocol 1:1 Coaching Packages governed by this policy include and are not limited to:

  • The Authentic MBA Application Package
  • The Career Discovery Package
  • All Petite MBA Packages:
    • The MBA Resume Perfection Package
    • All variations of The MBA Interview Package:
      • Single
      • Double
      • Harvard
  • Special Services:
    • Document Expediting
    • Add Another School
    • All variations of the Story Shaping Package:
      • <500 words
      • >500 words
    • All variations of additional Interview Prep Calls:
      • Interview Essentials
      • HBS
    • Waitlist Coaching

All purchases of Career Protocol 1:1 Coaching Packages (and the included products, courses, services, and content) are final. Under no circumstances will Career Protocol offer a refund on a 1:1 Coaching Package purchase.

6. Refund Policy – All Career Protocol Group Coaching Programs with 365-Day Guarantee

Career Protocol Group Coaching Programs governed by this policy include and are not limited to:

  • The YOMO Group Coaching Program

At Career Protocol, we are so confident that you will get results that we give you an entire calendar year (365 days) to complete the program, do the work and put what you’re taught to the test.

We want you to give your best effort to apply all the strategies taught in the course and give yourself the best chance at success, which is why if we don’t hold you accountable for putting in the work, we’re doing you a disservice.

These programs have been stress-tested to make sure that as long as you follow the modules and complete the action items for each lesson, you will get results.

Which is why when you enroll in a course or group coaching program as a student, you get a “365-Day Guarantee.” The guarantee states that if you enroll in one of our courses, watch all the video lessons, complete all of the required work and action items, and still don’t see results within the first year (365 days), we will provide a full refund.

Our 365-Day Guarantee is governed by the following terms.

In order to qualify for a refund, you must have completed the base course of the related group coaching program, and email us within the first year from your enrollment date, including proof that you did the work in the course and it did not work for you. You must include your completed coursework with your request for a refund, as well as the required assignments (specific to each course). If you request a refund and do not include your completed coursework by the 365th day, you will not be granted a refund.

If you haven’t completed the course or the required assignments, then you won’t be eligible for the guarantee. We’ll ask for your completed course work and ask what didn’t work for you (so we can learn and improve).

The work that you need to submit with your request for a refund includes ALL of the following items, as well as the specific requirements outlined for each course (see below).

  • Requirement 1: Complete the course. This includes watching all video lessons in full.
  • Requirement 2: Complete & attach all workbooks and documents filled in with your notes/answers, to show that you’ve taken the time to apply the course lessons.
  • Requirement 3: Tell us why this course was not a good fit for you and your career needs. What did you expect that you did not get once inside the program?

Here’s how our guarantee DOES NOT apply:

  • You enroll, never complete the course, and email us within a year asking for a refund.
  • You enroll, do none of the assignments, and email us asking for a refund.

Career Protocol Payment Cancellation Policy

A Purchaser who enrolls may not cancel the contract under any circumstances outside the “365-Day Guarantee” period. Upon enrollment, the Purchaser will be responsible for the balance of sale owing and must pay all further installments as agreed and on time. Should Purchaser fail to make any payment as and when due, we reserve all our rights against Purchaser for failure to make installment payments on time, including, but not limited to, mandating a collection agency or attorney to obtain payment from Purchaser, which may adversely affect the Purchaser’s credit rating. Purchaser must reimburse us for all reasonable fees (including legal and collection agency fees) incurred in collecting the balance of sale and is not eligible for the “365-Day Guarantee.”

We will NOT provide refunds more than 365 days following the date of purchase. After day 365, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless of whether you complete the program.

After you submit your materials, all refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.

Upon determining that you are entitled to a refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.

Please note – this is a serious business course, it’s not magic. If you’re not ready to put in the work and take real action, you won’t see the results. We put an extraordinary amount of time, money and effort into all of our Programs, and we expect you to do the same. Our courses are for serious students only.

If you have any questions or concerns about your purchase, please let us know by contacting our support team directly. The support desk can be reached at [email protected] 

7. Hyperlinks

Links to external websites are provided solely as a convenience to you. Career Protocol has not reviewed all of these external websites, does not control and is not responsible for any of these sites or their content. If you decide to access any of the external websites linked to this Site, you do so entirely at your own risk.

8. No Warranty

The Materials provided at this site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Career Protocol further does not warrant the accuracy and completeness of the Materials at this Site. Career Protocol may make changes to the Materials at this Site, or to the services and prices described in them, at any time without notice. The Materials at this Site may be out of date, and Career Protocol makes no commitment to update the Materials at this Site.

9. Limitation of Liability

In no event will Career Protocol, its suppliers, or other third parties mentioned at this Site be liable for any damages whatsoever (including, without limitation, those resulting from interruption of services or inaccurate information) arising out of the use, inability to use, or the results of the use of this Site, any websites liked to this Site, or the Materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the Materials or information from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

10. Applicable Law

The Terms of Use are governed by the laws of the United States of America. Failure to enforce strict performance of the Terms of Use of Use shall not be construed as a waiver of any provision or right. Career Protocol may assign its rights and duties under the Terms of Use without notice to any party at any time.

11. Privacy

By using this Site, you agree to allow Career Protocol to store and process your data per our Privacy Policy.

12. Effective Date and Updates

The Terms are effective as of May 19, 2022 and are subject to change without notice by Career Protocol at any time. Please check for changes regularly. Your use of this Site after such changes constitutes your agreement to such changes.

You cool with all that? 
Then let's rock!!!